If your home uses the mCare integration, you can enable data sharing so that care notes from Lifestyle activities in ResHub are sent to mCare.
This setup requires configuration in both mCare and StaffHub.
Before you begin
Ensure you have the correct access:
✅ Admin access in mCare → Required to retrieve the API key
✅ Admin access in StaffHub → Required to configure the integration
💡 If you do not have admin access, ask your manager or system administrator to complete these steps.
Step 1: Retrieve your API key from mCare
To connect ResHub to mCare, you need your facility’s Internal API Key.
In mCare Monitor:
Go to Admin (cog icon next to the Links tab)
Click Organisation Details
Select your facility:
Choose your care home / community from the list
The selected row will be highlighted
Ensure ResHub integration is available for this home
Open the integration settings:
Within the facility settings:
Click the cog next to Generic API
Locate your API key:
You will see:
Internal API Key → Unique to your facility
Status toggle → Must be turned ON
Active Services → ResHub should be listed
If ResHub is not listed:
Expand Active Services
Enable (toggle ON) ResHub
Copy your API key:
Copy the Internal API Key for use in StaffHub
Step 2: Add the API key in StaffHub
Now connect the integration in ResHub.
In StaffHub:
Go to Settings
Click Facility
Scroll down to Integrations
Add the API key:
Paste the Internal API Key into the relevant field
Scroll back up
Click Save
Expected result
Once configured correctly:
✅ ResHub and mCare will be connected
✅ Lifestyle activity data can be shared with mCare
✅ Care notes generated in ResHub can appear in mCare
Troubleshooting
If the integration is not working as expected:
Ensure the API key is correct and fully copied
Confirm the status toggle is enabled in mCare
Check that ResHub is enabled under Active Services
Verify changes were saved in StaffHub
If issues persist, refer to:
Troubleshooting the mCare integration
Contacting support and submitting feature requests
Best practice
Always treat mCare as the source of truth for care data
Recheck integration settings after updates or configuration changes
Keep API keys secure and only accessible to authorised users