If you have recently created new staff members profiles on Monitor on a desktop then there can be a short delay with them automatically appearing on the handset. Please follow the below instructions to do a manual refresh.
1) When you are on login screen within the Care App you will either see all the current staff members in the home (besides the new one you have created) or you will see an 'All' option appearing when first enrolling the device.
2) In the top right corner of the screen you will need to press the 'Refresh' button a few times and the new staff member you created will then appear in the drop down list to select.
3) If this staff member is still not appearing within the list, please ensure you have followed the below steps:
Ensure the device is connected to an adequate Wi-Fi connection.
You are enrolling the device to the correct home, that the staff member you created currently has access to.
Ensure that a login email address and password has been set up for this staff member on Monitor.
If you have followed all of these steps and the staff member is still not appearing, please reach out to a member of the Support team for further investigation.