Please review the below guide to explain how to enable the camera permissions on your device.
In order to adjust the Permissions on your device you can follow the
below instructions. Please be aware that these instructions are for
devices which are currently locked down on our MDM (Mobile Device
Management) system.
For devices which look like a normal phone and are not locked with any
device management system you can access the display settings on the
device as you normally would. This can vary depending on the type of
device you are using. If the device is locked down by a 3rd party
lockdown system you will need to contact them directly to assist you with
this.
Our Support team will unlock the required device, and you can follow
these steps to check the Permissions settings on your devices
1) Swipe up, and open “Settings” > “Privacy” > “Permission manager”
2) Open “Camera” > “MCM” and make sure it is set to “Allow only
while using the app”
Once the permissions are set correctly, return to your support chat, and they
will lock your devices down again.