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Recording Behaviours / Emotional Support on the care app

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Written by Luke Bradley

This guide will help with recording Behaviour and Emotional Support care notes.

Recording Behaviour with the behaviour details slider -

Select the resident ie Barbara

Click Adhoc at the bottom of the screen

Then select the Emotional Support category or search for the Upset icon for example before pressing Next


If your organisation has activated Behaviour details in the customisation section you will see the following symbol where you can add additional information about the behaviour. If it isn't activated and you don't see the behaviour details icon, use our support feature to understand who can activate it and how it can be done in organisation settings if you have the access. Bear in mind if this is activated it will be on for all homes.

Once you have completed this and selected any other relevant sliders / icons like happiness, location etc press Continue.

Review the care note before pressing Create Records

If you then select Earlier you will see any care notes recorded for the resident.

Recording Behaviour without the behaviour details slider -

If your home / organisation choose not to use the behaviour details option you can still complete the care note in the following way:

Select the resident ie Barbara

Click Adhoc at the bottom of the screen

Then select the Emotional Support category or search for the Repetitive icon for example before pressing Next

Select any relevant icons and personalise the care note as needed

Then press Continue.

Review the care note before pressing Create Records

On the Earlier tab you can see the care note recorded

Recording Emotional Support ie with an activity -

Select the resident ie Barbara

Click Adhoc at the bottom of the screen

Then select the activities category and select Music for example. Also remember you can add additional icons from other categories if needed ie agitated in the Emotional Support category before pressing Next

Complete the care note as required using any sliders / icons and personalising each aspect.

Then press Next and personalise / complete the next aspect as needed.

Once complete press the continue button.

Review the care notes before pressing Create Records to submit them.

Recording General Emotional Support -

Select the resident ie Barbara

Click Adhoc at the bottom of the screen. Select Emotional Support.

Then press Next

Personalise the care note as required and select any additional icons / sliders if needed.

Once done press Continue.

Review the care note before pressing Create Records.

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