Thank you for purchasing Zebra handset(s) from Person Centred Software (PCS).

This includes a 12-month limited manufacturer’s warranty. Please refer to the Zebra Purchased Hardware Warranty Policy booklet for further details. You have the option to purchase enhanced cover from Zebra with their OneCare™ Essential Service Plan, on a per-handset basis any time from 30 days after the date of receipt.

Zebra provides the following cover:

Going beyond hardware warranties that cover defects in workmanship and materials only, Zebra OneCare Essential and Select plans add coverage for normal wear and tear, comprehensive and accidental damage, and more. If a repair isn’t possible, we’ll replace it with a “like new” device instead.

What this Service Plan applies to It applies to:

• Zebra TC21-HC handset

It does not apply to:

• Zebra TC21-HC white battery*

• Zebra TC21 hand strap*

• Zebra TC21 belt clip*

• Zebra white 4-slot charger*

• Zebra white single-slot charge cradle*

• Power and charging cables*

*Replacements are available to purchase from Person Centred Software.

This service plan does not cover lost items. Otherwise, this plan provides comprehensive coverage without exclusions.

The Zebra OneCare™ Essential Service Plan provides two years of device cover from the activation date. The Service Plan is activated as soon as PCS receives payment, and you will be able to register a claim from 30 days after the activation date.

Contact Support who will then work with you to determine the problem and most appropriate solution. This can include performing remote device diagnostics to detect and resolve potential software issues.

If the issue cannot be resolved by remote diagnostics, our support representative will raise a return request. You will then need to:

• Package the item in suitably protective or original

packaging.

• Arrange a return of the item to the address provided.

If an item is returned to PCS without an issue being registered first, PCS will return it to you without taking any further action and you will be charged £15 (including VAT) for each unauthorised returned unit received.

The PCS device team will inspect each item to determine if the issue is software related. If this is the case, we may be able to resolve the software issue and return the item to you by the next working day.

If an item is returned with a software issue which could have been resolved with remote assistance from the PCS support team or without PCS intervention (e.g., by installing a software update), you will be charged £15 (including VAT). If the issue cannot be resolved by PCS, the item will be returned by PCS to Zebra.

The manufacturer’s lead time is 3 working days from the date of receipt, so PCS advises that you should anticipate a wait of up to 14 working days from the date the item is returned to PCS until you receive a repaired or “like new” replacement item.

If lockdown software had been purchased for an item, PCS will lock down the unit and enrol it for use with the MCM carer app at your location before it is returned to you.

PCS offers a range of handsets, including refurbished items, available to purchase as permanent spares. A price list is available on request.

PCS also offers the option to rent a maximum of three Zebra TC21-HC handsets for the duration of a Service Plan claim, with a deposit of £110 per item and a monthly rental fee of £25 per handset. The deposit is refundable upon receipt of the handset to PCS in good working order, subject to reasonable wear & tear. In the event of loss, damage, or non-receipt by PCS of a rented handset after your Service Plan claim is complete, you will be charged its current value, less deposit and depreciation