Warranty Disclaimer
Hardware is warranted for a period of 24 months from the date of shipment from Person Centred Software (PCS) against defects in workmanship and materials, provided the hardware remains unmodified and is operated under normal and proper conditions.
What This Warranty Applies To
It applies to:
Ascom Myco3 handset
Ascom 6-slot charger
Ascom single-slot charge cradle
It does not apply to:
Ascom Myco3 battery*
Ascom Myco3 rear cover*
Ascom 6-slot phone holder*
Power and charging cables*
*Replacements are available to purchase from PCS.
Warranty Exclusions
This warranty does not cover any problem that is caused by conditions, malfunctions or damage not resulting from defects in material or workmanship, including the issues listed in this section.
General Exclusions
Broken warranty seal: any tampering with the seal sticker (in the battery alcove).
De-assembled product: any evidence the product has been partly or completely opened (excluding rear cover).
Attempted repairs by a non-repair authorized / third party.
Parts missing from the unit, including the display, physical buttons, battery connectors or any part of the unit being de-assembled or missing. (See images 1&2)
Physical damage where the following is evident:
Burn / fire damage.
Power surge / electrical burnout.
Lightning damage.
Broken or cracked display. (See image 3)
Compromised soldering which may be indicated by “rattling” on shaking the unit.
Exposure to high temperatures.
Any form of liquid damage including but not limited to evidence of corrosion, especially at the battery connector site.
Exposure to chemicals.
Any modifications or physical changes which have not been explicitly approved by Person Centred Software or the manufacturer.
Accidental Damage
Physical screen damage: any evidence of damage to the screen will invalidate the warranty of the unit and no repair can be attempted.
Physical body damage: any evidence of damage to the body, for examples cracks in the camera glass or significant gouges & chips in the aluminium frame.
Image 1
Image 2
Image 3
The Duration of this Warranty
The duration of this warranty is 2 years from the date of receipt.
For the Ascom Myco3 handset, you also have the option to purchase a 1-year warranty extension any time after the date of receipt for a price of £25.00 per device.
Registering an Issue
Contact the Customer Support team, who will then work with you to determine the problem and most appropriate solution. This can include performing remote device diagnostics to detect and resolve potential software issues.
If the issue cannot be resolved by remote diagnostics, our support representative will raise a return request. You will then need to:
Package the item in suitably protective or original packaging.
Arrange a return of the item to the address provided.
Returning an Item Without Contacting PCS
If an item is returned to PCS without an issue being registered first, PCS will return it to you without taking any further action and you will be charged £15 (including VAT) for each unauthorised returned unit received.
Once an Item is Returned to PCS
On the date of receipt (working days only) at PCS, the Device Team will inspect each item to determine the cause of the issue.
If an item is returned with a software issue which could have been resolved with remote assistance from the PCS support team or without PCS intervention (e.g., by installing a software update), you will be charged £15 (including VAT). PCS will resolve the software issue and return the item to you without registering a warranty claim.
If the item is an Ascom Myco3 handset and the issue is covered under warranty, but the warranty has expired, the Device Team will contact you to raise an order to purchase a 1-year warranty extension for £25. The item will not be processed until payment is received and you will have 28 days to purchase the extension. If the order is not paid within this period, we will return the item.
If the issue is covered under warranty and the item is still within warranty PCS will repair or replace the item with a new or refurbished equivalent model.
PCS aims to process all valid claims on the date of receipt (working days only) of an item. A repair or replacement item will then be dispatched via next working day courier.
If lockdown software had been purchased for a handset, PCS will lock down the repair or replacement handset and enrol it for use with the MCM carer app at your location before it is returned to you.
Invalid Warranty Claims
If the issue is not covered under warranty (e.g., accidental damage), we will inform you, return the item, and offer replacement options.
Business Continuity During a Warranty Claim
PCS offers a range of handsets, including refurbished items, available to purchase as permanent spares. A price list is available on request.
PCS also offers the option to rent a maximum of three Ascom Myco3 handsets for the duration of a warranty claim, with a deposit of £110 per item and a monthly rental fee of £25 per handset.
The deposit is refundable upon receipt of the handset to PCS in good working order, subject to reasonable wear & tear.
In the event of loss, damage, or non-receipt by PCS of a rented handset after your warranty claim is complete, you will be charged its current value, less deposit and depreciation.