The Care Story page provides a chronological, narrative-style view of care delivered to service users across different times of the day. It brings together care notes into a single, easy-to-read timeline, supporting care, continuity, and review.
What's Improved
Consolidated view of care activities across morning, afternoon, evening, and night
Clear separation of care entries by date and time of day
Improved readability of care narratives and interventions
Faster access to detailed care notes from a single view
Why It Matters
Supports continuity of care by providing a full daily care narrative
Helps teams quickly understand what care has been delivered
Provides clear evidence for audits, reviews, and inspections
Enables more person-centred and informed care planning
Where to Find Care Story
Screen 1: Care Story Entry Point
The Care Story page can be accessed from:
Care → Care story
Care Story - Deep Dive
The Care Story page displays care notes grouped by service user and organised by date and time of day. When first opened, the page loads in an initial state with no data shown until filters are applied.
Key capabilities include:
Viewing care notes across selected date ranges
Reviewing care delivered by time of day (Morning, Afternoon, Evening, Night)
Accessing detailed care notes linked to each entry
Viewing care stories for individual service users or across the service
Initial State (Before Filters Are Applied)
Screen 2: Initial State for Care Story
When the Care Story page first loads:
The Filters section is displayed at the top of the page
No care story data is shown by default
An informational message prompts the user to apply filters
What this shows
A message indicating that no information is available until filters are applied.
Use this to:
Understand that filters are required to load care stories
Avoid reviewing incomplete or unintended results
Filters
Screen 3: Filter Section
The Filters section allows you to define which care stories are displayed.
Available filters include:
Date From / Date To – select the reporting period
Service User – view care stories for all service users or a specific individual
Include handover – include handover-related notes
Handover Only – limit results to handover notes
Separate time of day – group entries by time of day
Once filters are set, select Apply Filters to load the care stories.
Use this to:
Focus on specific dates or service users
Review handover information where required
Tailor the view to suit operational or review needs
Care Story Table
Screen 4: Care Story Table
Once filters are applied, care stories are displayed by service user and date.
Each entry includes:
Date – the day the care was delivered
Morning / Afternoon / Evening / Night – narrative care notes recorded during each period
Screen 5: Designated Cell Data Not Available (N/A)
Entries may display N/A where no care was recorded for a specific time of day.
What this shows
A structured, time-based narrative of care delivered throughout the day.
Use this to:
Understand daily care patterns
Identify gaps or changes in care delivery
Support shift handovers and reviews
Viewing Care Notes
Screen 5: Viewing Care Notes
Selecting View care notes opens a pop-up modal showing detailed care entries.
This includes:
Care descriptions and observations
Care category (e.g. Personal Care, Nutrition, Safety)
Staff member who recorded the entry
Time and duration of the care activity
What this shows
Full contextual detail of care delivered at specific times.
Use this to:
Review individual care interactions in detail
Support follow-up actions or documentation
Provide evidence for audits or investigations
Filtering by Service User
Screen 6: Filtering by Service User
Screen 7: Button to View Service User
When a specific service user is selected:
The page refreshes to show only care stories linked to that individual
A View Service User button is displayed for quick navigation to the service user profile
Use this to:
Focus on one individual’s care journey
Support person-centred reviews
Reduce noise when managing larger services
Empty State (No Data Found)
Screen 8: Empty State
When filters are applied and no matching care stories are found:
The Filters section remains visible
No care story data is displayed
An informational message confirms that no results are available
What this shows
That no care notes exist for the selected criteria.
Use this to:
Confirm that no care was recorded in the selected period
Adjust filters to broaden or refine results
Avoid assuming missing data
Navigation and Page Actions
Screen 9: Navigation and Page Actions
Navigation controls provide quick access to key actions while viewing Care Story.
These include:
Copy API link – copy care story data for sharing or integration
Print – print the current view for offline review
Return to top – quickly navigate back to the top of the page
Use this to:
Share or export care story data
Print care narratives for meetings or inspections
Navigate efficiently through longer care histories