The Outstanding Reviews page provides a clear, consolidated view of reviews that are due or overdue for service users. It helps teams monitor outstanding actions, prioritise reviews, and ensure timely completion to support well-managed care.
What's Improved
Centralised view of all outstanding reviews in one place
Clear visibility of review cycles and due dates
Direct access to outstanding review documents
Improved filtering to focus on specific service users or review states
Why it Matters
Helps ensure required reviews are completed on time
Reduces the risk of missed or overdue reviews
Supports compliance with care standards and governance requirements
Provides clear evidence for audits, reviews, and inspections
Where to Find Outstanding Reviews
Screen 1: Outstanding Reviews Entry Point
The Outstanding Reviews page can be accessed from:
Process → Governance → Outstanding reviews
Outstanding Reviews - Deep Dive
The Outstanding Reviews page displays reviews that are due or overdue based on the filters you apply. When first opened, the page loads in an initial state with no data shown until filters are selected.
Key capabilities include:
Viewing outstanding reviews across the service
Reviewing review cycles by day or period
Identifying which service users have reviews due
Accessing detailed review documents directly from the list
Initial State (Before Filters Are Applied)
Screen 2: Initial State for Outstanding Reviews
When the Outstanding Reviews page first loads:
The Filters section is displayed at the top of the page
No review data is shown by default
An informational message prompts the user to apply filters
What this shows
A message indicating that no information is available until filters are applied.
Use this to:
Understand that filters are required to load results
Avoid reviewing incomplete or unintended data
Filters
Screen 3: Filters Section
The Filters section allows you to define which outstanding reviews are displayed.
Available filters include:
Service User – view reviews for all service users or a specific individual
Order by – sort results by service user or review date
Include future reviews – optionally include upcoming reviews
Once filters are set, select Apply Filters to load the results.
Use this to:
Focus on specific service users
Prioritise reviews by a specific preference
Tailor the view for operational or management needs
Resident of The Day Review Cycles
Screen 4: Residents of the Day Review Cycles
The Resident of the Day review cycles section displays scheduled review cycles based on the community configuration.
Each column represents a day within the review cycle, showing:
The number of residents scheduled for review
A View option where applicable
Selecting View opens a pop-up modal showing the service users included in that cycle.
Screen 5: Pop Up Modal when Resident of the Day Cell is Clicked
What this shows
An overview of daily or periodic review workloads.
Use this to:
Plan and distribute review activities
Understand review frequency and capacity
Monitor completion against scheduled cycles
Outstanding Reviews by Service Users
Screen 6: Outstanding Reviews Details
Below the review cycles, outstanding reviews are grouped by service user.
Each entry displays:
The service user’s name and details
The date the review became due
A list of outstanding review items
Selecting a review item opens the relevant document or assessment.
What this shows
A detailed list of outstanding reviews linked to individual service users.
Use this to:
Quickly access and complete outstanding reviews
Understand which reviews are overdue
Support timely follow-up and documentation
Filtering by Service User
Screen 7: Filtering by Service User View
When a specific service user is selected:
The page refreshes to show only reviews linked to that individual
Review details are limited to the selected service user
Use this to:
Focus on a single service user’s outstanding actions
Support targeted review completion
Reduce noise when managing large services
Empty State (No Data Found)
Screen 8: Empty State (No Data Found)
When filters are applied and no matching reviews are found:
The Filters section remains visible
No review data is displayed
An informational message confirms that no results are available
What this shows
That no outstanding reviews match the selected criteria or community configuration.
Use this to:
Confirm that no reviews are currently outstanding
Adjust filters to broaden or refine results
Avoid assuming missing data
Navigation and Page Actions
Screen 9: Navigation and Page Actions
Navigation controls provide quick access to key actions while viewing Outstanding Reviews.
These include:
Copy API link – copy report data for sharing or integration
Print – print the current view for offline review
Return to top – quickly navigate back to the top of the page
Use this to:
Share or export review data
Print reports for meetings or inspections
Navigate efficiently when reviewing large datasets