Please note this feature is currently in a preview version and not available to all customers. If you would like to know more, please contact Customer Success: [email protected]

For some users who are not frequently logged in to mCare, it is important to be notified of any important adverse incidents when they are not in the home. The email notifications feature will provide key notifications for any new accidents, incidents and falls which have occurred within a home and allow quick access to view the detail of the forms.

Email notifications can be turned on at either an Organisation level or a Care Site, by going to the Admin menu – click Organisation Details – click on any care site (row with the blue background) or Customisation and click the Email notifications link at the top of the page.

Within the email notifications page, there will be a heading for Organisation settings. By default, email notifications will be disabled, to enable please tick the Enabled check box.

Once ticked, two additional options will be displayed under Organisation settings for Enable accident/incident/falls notifications, which will be ticked by default and a dropdown to select email recipients.

If selecting email recipients at the organisation level, these users will receive email notifications for all care sites they have access to across the organisation.

To add a new recipient, click on the dropdown menu. Within the menu you will see the names of all users within the organisation with their email addresses, which can either be scrolled through manually or use the search bar to search for a specific individual.

Click the recipient you wish to add and then click the Add button

This will then add the selected email recipients to the list on the right-hand side. From this list, it is possible to remove recipients if needed by clicking the red cross button.

To continue adding recipients, use the drop-down again to add further emails up to a maximum of 5 people. Once 5 people have been added to the list, the dropdown to add additional recipients will become un-editable.

It will also be possible to override the organisation level settings at a care site level. If there are a large number of care sites in your organisation, it will be possible to folder the list using the search box.

To do so, under one of the care sites listed, tick the Override organisation recipients tick box.

In the same way as the organisation settings, it will then be possible to add recipients specific to that home up to a maximum of 5 recipients. The dropdown list of email addresses will be filtered to only those who are part of that care site. Once all your email recipients are added, click Save at the top of the page.

Email notifications will be sent twice a day, one morning email and one afternoon email for any new accidents, incidents and falls which have been created that day.

The email will be a single email for all care sites you have been configured to receive emails from. The email will be broken down by category of accident, incident and falls, which is then further broken down by home.

No detail of the adverse incidents will be contained within the email for security purposes, however it will be possible to click the View button to be taken directly to the related form to see the details. Please note, if you are not already logged in to mCare, you will be asked to input your login details.