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How do I Suspend or Unsuspend a Resident's File?

Written by Rachel Martin

To suspend a resident file,

First click into the resident you want to suspend

Then press edit details under their profile photo.

Next you will need to scroll to the 'File information' section of the residents profile and tick the 'Suspended' box. This will then open two addition boxes that need to be populated.

The first box offers a list of options as to why the resident is being suspended select the most appropriate reason for the suspension of the resident.

Next you will need to populate the second box with an explanation of the suspension.

When you have filled both boxes in with the relevant information you can scroll to the top of your screen and press save at the top right to make the changes. This will also create a care note acknowledging the suspension.

Once the resident returns to the home you can click into their file again and on their front page you will now see an 'unsuspend' button on the centre of their page. Click this to resume the residents care.

This will take you to the residents edit details once again you will now need to untick the 'suspended' box this will create a new text field below titled 'resumed reason' you will need to populate this box and then press save at the top of the page to resume the residents care.

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